Public Transport and its Users
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portes grátis
Public Transport and its Users
The Passenger's Perspective in Planning and Customer Care
Dienel, Hans-Liudger; Schiefelbusch, Martin
Taylor & Francis Ltd
04/2009
330
Dura
Inglês
9780754674474
15 a 20 dias
453
Descrição não disponível.
Contents: Preface; Introduction, Hans-Liudger Dienel; Passenger interests in public transport; Consumer protection in public transport; Customer perspective in quality management; User participation in public transport; Planning public transport, customer representation and passenger rights in Europe; The future of passengers' rights and passenger participation; Bibliography; Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Passenger Focus;companies;Arbitration Board;contracts;Passenger Associations;authorities;LPT;london;Transport Contracts;travelwatch;Customer Charters;passenger;Transport Politics;associations;London TravelWatch;organizations;LTP;service;Participation Possibilities;guarantees;Timetable Procedure;Participatory Practices;Cm;Street Trams;Quality Loop;Rail Transport;National Transport;Service Guarantees;EU's Concept;Unsatised Customers;RRT;MSS;Bonus Malus Systems;Planning Level Decisions;Offer Service Guarantees
Contents: Preface; Introduction, Hans-Liudger Dienel; Passenger interests in public transport; Consumer protection in public transport; Customer perspective in quality management; User participation in public transport; Planning public transport, customer representation and passenger rights in Europe; The future of passengers' rights and passenger participation; Bibliography; Index.
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Passenger Focus;companies;Arbitration Board;contracts;Passenger Associations;authorities;LPT;london;Transport Contracts;travelwatch;Customer Charters;passenger;Transport Politics;associations;London TravelWatch;organizations;LTP;service;Participation Possibilities;guarantees;Timetable Procedure;Participatory Practices;Cm;Street Trams;Quality Loop;Rail Transport;National Transport;Service Guarantees;EU's Concept;Unsatised Customers;RRT;MSS;Bonus Malus Systems;Planning Level Decisions;Offer Service Guarantees
